Privacy Policy

We take your privacy very seriously

INTRODUCTION

This is the Privacy Policy of Ignite Energy Limited (“we”, “us”) (company number 07079518) whose registered office is at The Orangery, Lockinge Stables, East Lockinge, Oxfordshire, OX12 8QH

We are committed to protecting and respecting your privacy and personal data.

This policy sets out the basis on which any personal data we collect from you or that you provide to us will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.

For the purposes of the General Data Protection Regulation (Regulation (EU) 2016/679) (“GDPR”), you are the data controller and the data processor is Ignite Energy Limited (company number 08630188), The Orangery, East Lockinge, Wantage OX12 8QH, United Kingdom.

WHEN DO WE COLLECT PERSONAL DATA AND WHAT DATA DO WE COLLECT?

We may collect and process the following personal data about you:

  • When you engage us to provide you with our services, we may collect data about you as follows: your name, your professional email address, your professional telephone number, including your mobile number, your company’s billing address and your company’s banking details.
  • When you contact us by filling in the form on our site, we may collect personal data such as your name, your email address and the information you provide in the form.
  • When you contact us by any other means (e.g. email or telephone), we may keep a record of that contact and the information you provide us with at the time.
  • When you provide a review of our services and our performance on a third-party platform (such as Google), we may collect personal data such as your name and the information you provide in the review.
  • If your personal data is on publicly available sources (such as LinkedIn or other social medias) then we may collect your personal data that is available on these sources
  • We may collect personal data of prospect customers from third-parties to develop our business and our customer relationship list.
  • When you have consented to receive marketing and technical information from us, we collect personal data such as your name, your email address and your phone number.
  • If you submit a job application to us, we will collect your contact details and any other information that you provide in the application.
  • When you visit our site, we may collect data such as your IP address, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this website and any information about how you use our website and our services.

OTHER INFORMATION COLLECTED VIA OUR WEBSITE AND COOKIES

This website uses cookies to better your experience while visiting the website. Where applicable this website uses a cookie control system allowing you on your first visit to the website to accept the use of cookies on your computer/device.

Cookies are small files saved to your computer’s hard drive that track, save and store information about your interactions and usage of the website. This allows the website, through its server to provide you with a tailored experience within this website.

This website uses tracking software to monitor its visitors to better understand how they use it. This software is provided by Google Analytics which uses cookies to track visitor usage. The software will save a cookie to the visitors’ computer’s hard drive in order to track and monitor your engagement and usage of the website, but will not store, save or collect personal information. This website also uses cookies to serve remarketing ads, which will be displayed to other sites once the user has left the website. You can read Google’s privacy policy here for further information http://www.google.com/privacy.html.

Please note that our advertisers may also use cookies, over which we have no control.

You may refuse to accept cookies by activating the setting on your browser which allows you to refuse the setting of cookies.  However, if you select this setting, you may be unable to access certain parts of Our Site. Unless you have adjusted your browser setting so that it will refuse cookies, our system may issue cookies when you log on to Our Site.

Other cookies may be stored to your computer’s hard drive by external vendors when this website uses referral programs, sponsored links or adverts. Such cookies are used for conversion and referral tracking and typically expire after 30 days, though some may take longer. No personal information is stored, saved or collected.

The following cookies are in use on this website –

  • GA – Used to distinguish users
  • GAT – Used to distinguish users
  • GID – Used to throttle requests

PURPOSE FOR WHICH WE USE YOUR PERSONAL DATA

  • To manage our relationship with you which will include pitching for business with you, notifying you about changes to our terms of service, terms of service or privacy policy.
  • To process and deliver our services to you including finding the best energy saving solutions for your business, providing you with a quote, managing payments, fees and charges, collecting and recovering money owed to us, on the basis of our performance of our contract with you and that we have a legitimate interest to do so.
  • To deliver accurate, relevant and up to date services to you, send marketing and technical information to you and measure the effectiveness of these activities. We will do so on the basis that you have consented to us processing your personal data in this way. You can always stop receiving marketing and technical information from us at any time by making such a request via email to enquiries@igniteenergy.co.uk.
  • For administration and audit purposes;
  • To obtain information from publicly available sources (such as LinkedIn or other social medias) in order to research and review our customers’ and prospect customers’ records and to communicate with the appropriate contacts.
  • To process job applications and CVs submitted to us on the basis that we have a legitimate interest to do so (to fill vacancies and to grow our business).

CHANGE OF PURPOSE

We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose.

If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.

Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.

CHANGES TO THE PRIVACY NOTICE AND YOUR DUTY TO INFORM US OF CHANGES

It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.

Any changes we may make to our privacy policy in the future will be posted on this page, and where appropriate, may be notified to you by e-mail. Therefore, we advise you to revisit this page regularly.

EXTERNAL LINKS

Although this website only looks to include quality, safe and relevant external links, users are advised adopt a policy of caution before clicking any external web links mentioned throughout this website.

The owners of this website cannot guarantee or verify the contents of any externally linked website despite their best efforts. Users should therefore note they click on external links at their own risk and this website and its owners cannot be held liable for any damages or implications caused by visiting any external links mentioned.

DATA SECURITY

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will process your personal data on our instructions and they are subject to a duty of confidentiality.

Our Site may, from time to time, contain links to and from the websites of our suppliers, partner networks, advertisers, affiliates and other third parties.  If you follow a link to any of these websites, please note that these websites should have their own privacy policies and we do not accept any responsibility or liability for these policies, the content or operation of these websites.  Please check these policies and the terms of the websites before you submit any personal data to these websites.

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

SOCIAL MEDIA PLATFORMS

You are advised to use social media platforms wisely and communicate / engage upon them with due care and caution regarding your own privacy and personal details. We will never ask for personal or sensitive information through social media platforms and we encourage any of you who wish to discuss the use of sensitive details to contact these social media platforms through their primary communication channels such as by telephone or email.

We may use social sharing buttons which help share web content directly from our site to the social media platform in question. You are advised before using such social sharing buttons that you do so using your own discretion. Please note that the social media platform may track and save your request to share a web page respectively through your social media platform account.

WHO DO WE SHARE YOUR PERSONAL DATA WITH?

We may disclose your personal data with third-parties as follows:

  • If we are under a duty to disclose or share it to comply with any legal obligations (for example our auditors, our insurers and HMRC).
  • With other service providers (such as Energy Suppliers or Installers) to assist us in providing our services in order to comply with our contractual obligations as set out in our standard terms and conditions and other agreements in place.
  • With recruitment agencies who will assist us in filling a vacancy on the basis that we have a legitimate interest to do so.

HOW LONG DO WE KEEP YOUR PERSONAL DATA FOR?  

We only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting or reporting requirements.

To determine the appropriate retention period for personal data, we consider the amount, the nature and sensitivity of your personal data, the potential harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve these purposes through other means and the applicable legal requirements.

The table below sets out further details:

Circumstances in which personal data was provided How long do we keep it
When you engage us to provide you with any of our services 7 years after termination of our contract.
When you contact us by filling in the form on our site, whether it leads or not to a contractual relationship 7 years.
When you contact us by any other means (e.g. email or telephone) which does not lead to a contractual relationship 7 years.
When you provide a review of our services and our performance on a third-party platform Until you ask to be removed from this third-party platform.
When we receive your information from publicly available sources 7 years.
When we receive your personal data from third-party providers 7 years.
When you are added to our marketing database to receive our marketing and technical information Until you unsubscribe from our database.
When you enquire about job vacancies or submit a job application 7 years.
When you visit Our Site Until you block or remove cookies.

WHERE DO WE STORE YOUR PERSONAL DATA AND HOW IS IT KEPT SAFE?

Some of the information you provide to us will be transmitted electronically (e.g. information provided via our site or by email). We would remind you that information transmitted via the internet is not completely secure and although we will do our best to protect any information transmitted in this way, we cannot guarantee its complete security.

We have put in place appropriate measures to prevent your personal data from being accidentally lost, accessed or used in an unauthorised way, altered or disclosed. We hold all personal data provided to us in our East Lockinge offices, on a server that is located on site and on Dropbox, a secured Cloud based storage file, which servers are based in the United States of America. Any payment transactions will be encrypted using SSL Technology.

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

YOUR LEGAL RIGHTS

The data subjects (i.e. you) have rights around their personal data. These are:

Request access to your personal data (commonly known as a “data subject access request”). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.

Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.

Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.

Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.

Request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in the following scenarios: (a) if you want us to establish the data’s accuracy; (b) where our use of the data is unlawful but you do not want us to erase it; (c) where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims; or (d) you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.

Request the transfer of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.

Withdraw consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.

CONTACT DETAILS

If you would like to communicate with us about any of the rights mentioned above, or if you have any other queries about the matters mentioned in this privacy policy, please contact us using one of the following options: